Laura Florencia
5月 27, 2023

物业管理中你可能遇到的租客关系经历,你一定要认真听!

在物业管理行业,居民与物业管理人员之间的良好关系对于营造和谐、富有成效的环境起着至关重要的作用。 维护这种关系的一个重要职位是租户关系。 我们采访了拥有物业管理领域租户关系经验的Adeno先生,以更好地了解他在工作中的角色和面临的挑战。 以下是我们采访的摘要。

“作为房客关系,阿德诺先生的日常生活怎么样?”

作为租户关系,我的日常生活包括将设备移交给客户以及处理有关设备缺陷的投诉和需要跟进工程团队的保修期索赔。

“阿德诺追求这个领域的动机是什么?”

我真的很喜欢与其他人互动。 对我来说,与银行或其他服务提供商等其他地方相比,在房地产行业担任客户服务面临着不同的挑战。 在这里,我们的重点不仅仅是问候,而是解决必须呈现给客户的问题。 房地产行业的客户服务必须具备善解人意的沟通技巧,才能让客户相信我们能够解决他们的问题。 大多数物业租户都是有高标准的人。 他们总是期待好的待遇。 如果我们在沟通中稍有失误,那么所有事情都会分崩离析。 因此,我追求这个领域的动机是培养我的沟通技巧,增加我面对情感挑战的勇气。

“租户关系中经常遇到的障碍或问题是什么?”

我经常遇到很多问题,尤其是在交单位的时候。 一些客户以缺陷为由延迟或取消交接。 事实上,一周前,我曾要求团队修复损坏的设备。 但是,客户通常会关注实际上不会产生很大影响的小细节,例如墙上的小污点。 事实上,此类问题可以通过让施工队在污渍区域进行油漆处理,当天就可以解决。 然而,客户继续坚持该装置尚不适合移交。

“根据 Adeno 先生的说法,数字系统在客户服务/租户关系工作中有多重要?”

数字系统对于支持物业客服工作非常重要,尤其是在工单制作方面。 有了这个系统,客服和工程团队之间的沟通不需要面对面,而是可以在客服将工单录入系统后立即进行。

“如果阿德诺先生可以创建一个帮助公寓客户服务的数字系统,阿德诺先生希望帮助完成哪些任务?”

我希望有一个系统可以限制客户的投诉。 偶尔,我会遇到一些客户,即使投诉与保修期无关,也只是简单地使用保修政策来惹恼管理层。 单位移交时的保证仅在移交后 90 天内有效。 然而,客户坚持认为他们的投诉没有得到解决的情况并不少见。 因此,有一个系统可以自动记录和链接已经处理过的客户投诉,这样客户就不会重复之前已经解决的投诉,这一点非常重要。

通过了解像 Pak Adeno 这样的租户关系所扮演的角色和所面临的挑战,我们可以看出这一角色对于营造租户与物业经理之间的和谐关系有多么重要。 数字技术支持也是提高物业管理行业效率和客户体验的关键因素。

来源人

Adeno

代理协调员

感谢您阅读。 需要物业占用管理应用程序? 使用 Nextlivin:物业住户管理应用程序! 并且不要忘记在 Instagram、Facebook、Twitter、Linkedin、TikTok 上关注 Nextlivin 以获取其他内容。

阅读更多

数字公寓管理

公寓管理技巧

Prime Space - Bellezza Shopping Arcade
Jl. Arteri Permata Hijau No.34, RT.4/RW.2
Grogol Utara, Kec. Kby. Lama, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12210
© 2023 Nextlivin.com. All rights reserved.
Read More
Property management, or pengelolaan gedung in Indonesian, refers to the management of real estate assets such as apartments, office buildings, and other types of properties. Jasa pengelolaan gedung is a service that is provided by companies specializing in property management. The objective of manajemen pengelolaan gedung is to ensure that the property is well-maintained, profitable, and meets the needs of its occupants.
A perusahaan pengelola gedung is a company that provides property management services. They are responsible for managing day-to-day activities such as collecting rent, maintaining the property, and ensuring the safety of the occupants. Pengelolaan apartemen is a common service offered by property management companies, as they specialize in managing residential properties such as apartments.
Technology has also played a significant role in the property management industry. Aplikasi apartemen, or apartment applications, have been developed to help manage properties more efficiently. These apps provide features such as rent collection, maintenance requests, and communication tools to help improve the overall experience for property owners and tenants.
The main goal of tujuan manajemen properti adalah to maximize the value of the property while minimizing costs. Manajemen properti adalah a complex process that involves various tasks such as property maintenance, marketing, financial management, and tenant relations. Perusahaan manajemen properti are experts in these areas and provide a wide range of services to help property owners achieve their goals.
Kegiatan manajemen properti includes market research, financial analysis, lease negotiations, tenant screening, and property inspections. Manajemen properti pdf resources are available for those who want to learn more about the industry. Properti manajemen can involve managing various types of properties such as commercial, residential, and industrial. Manajemen properti perumahan, or housing property management, is a specialized area that focuses on managing residential properties such as houses, apartments, and condominiums.
Pengertian manajemen properti refers to the understanding of property management as a business. Manajemen bisnis properti involves developing and implementing strategies to maximize the profitability of the property. These strategies include marketing, financial planning, and risk management. Property management is an important aspect of real estate investing, and working with a professional company can help property owners achieve their financial goals.
Pengelolaan properti, seperti apartemen, kost, perumahan, dan rumah susun, membutuhkan manajemen yang baik agar properti tersebut dapat berjalan dengan efektif dan efisien. Pengelolaan gedung, seperti jasa pengelolaan gedung, manajemen pengelolaan gedung, dan perusahaan pengelola gedung, merupakan bagian dari manajemen properti yang sangat penting.
Pengelolaan apartemen juga menjadi aspek penting dalam manajemen properti. Aplikasi apartemen dapat membantu memudahkan pengelolaan properti seperti memudahkan penyewa untuk membayar sewa, mengajukan permintaan perbaikan, dan berkomunikasi dengan pengelola properti.
Tujuan manajemen properti adalah untuk memaksimalkan nilai properti sambil meminimalkan biaya yang dikeluarkan. Kegiatan manajemen properti meliputi perawatan properti, pemasaran, manajemen keuangan, dan hubungan dengan penyewa.
Manajemen properti pdf juga tersedia sebagai sumber pembelajaran bagi mereka yang ingin mempelajari lebih lanjut tentang industri properti. Perusahaan manajemen properti adalah ahli di bidang ini dan memberikan berbagai layanan untuk membantu pemilik properti mencapai tujuan mereka.
Manajemen properti perumahan adalah bidang khusus yang berfokus pada pengelolaan properti perumahan seperti rumah, apartemen, dan kondominium. Properti manajemen menjadi penting bagi investasi properti, dan bekerja dengan perusahaan manajemen properti yang profesional dapat membantu pemilik properti mencapai tujuan keuangan mereka.
Dengan pengertian manajemen properti dan manajemen bisnis properti, pemilik properti dapat mengoptimalkan nilai properti mereka dengan strategi pemasaran, perencanaan keuangan, dan manajemen risiko yang baik. Oleh karena itu, pengelolaan properti yang baik sangatlah penting untuk mencapai kesuksesan dalam industri properti.
Property management in Jakarta, Surabaya, Malang, Bandung, Yogyakarta, Semarang, Denpasar, Makassar, Medan, Palembang, Batam, Balikpapan, Banjarmasin, Samarinda, Manado, Depok, Bekasi, Tangerang, Bogor, Solo, Maluku, Banda Aceh, Pekanbaru, Jambi, Bengkulu, Lampung, and Pontianak is an essential service for property owners and managers in their respective cities. These services typically include the management of unit and tenant data with custom fields controlled by property managers, automated IPL invoicing for fee charging, facility management to assist building managers in setting facility availability schedules and help tenants book facilities (similar to an automated digital logbook), among others.
Effective property management is crucial for maintaining the value of a property and ensuring tenant satisfaction. This is especially important in large cities like Jakarta, Surabaya, and Bandung, where demand for high-quality rental properties is high. A property manager can help ensure that a property is well-maintained, secure, and equipped with modern amenities, making it more attractive to prospective tenants.
In addition to managing individual properties, property managers in these cities may also offer community management services. This involves managing shared amenities and spaces such as swimming pools, gyms, and common areas, and ensuring that they are kept clean, functional, and available to all residents.
Overall, whether you are a property owner or tenant, it's important to choose an experienced, reliable property management company that provides high-quality services. With the right property management team in place, you can ensure that your property is well-maintained and that your tenants are happy and satisfied.


crossmenu