Laura Florencia
October 24, 2023

Tenant Satisfaction Survey: What is it and Why is it Important?

Do you want to be a better property manager?

Have you ever wondered what your tenants really think about your property? How satisfied are they with the overall quality of the property and its amenities? How timely and effective are maintenance requests?

If you're not sure, the best way to find out is to conduct a tenant satisfaction survey. A tenant satisfaction survey is a questionnaire that you can send to your tenants to get their feedback on their living experience.

The feedback you collect from this survey can help you identify areas where you can improve your property management services and keep your tenants happy.

tenant satisfaction survey

Why is a tenant satisfaction survey important?

Tenant satisfaction surveys are important for a number of reasons.

First, they can help you to identify any areas where you are falling short. If you see that a lot of tenants are dissatisfied with a particular aspect of your property or services, you can take steps to address the problem.

Second, tenant satisfaction surveys can help you to improve your reputation. When tenants know that their feedback is valued and that you are committed to making improvements, they are more likely to recommend your properties to others.

Finally, tenant satisfaction surveys can help you to retain tenants. Tenants who are happy with their living experience are more likely to renew their leases. This can save you money on marketing and advertising costs.

How to create a tenant satisfaction survey

Creating a tenant satisfaction survey is relatively easy. Here are a few tips:

  1. Identify the areas that you want to get feedback on. This could include things like the overall quality of the property and its amenities, the responsiveness and professionalism of the property manager and staff, the timeliness and effectiveness of maintenance requests, and the overall satisfaction of the tenants with their living experience.
  2. Develop survey questions. It is important to make sure that your questions are clear, concise, and easy to understand. You should also avoid asking leading questions that could bias the results of your survey.
  3. Use a mix of open-ended and closed-ended questions. Open-ended questions allow tenants to provide more detailed feedback, while closed-ended questions are easier to quantify and analyze.
  4. Use a scale of 1 to 5 to measure tenant satisfaction, with 1 being "very dissatisfied" and 5 being "very satisfied."
  5. Pilot-test your survey on a small group of tenants before you send it out to all of your tenants. This will help you to identify any areas where the survey could be improved.

Example tenant satisfaction survey questions

Here are some example tenant satisfaction survey questions:

  • How satisfied are you with the overall quality of the property?
  • How satisfied are you with the responsiveness and professionalism of the property manager and staff?
  • How satisfied are you with the timeliness and effectiveness of maintenance requests?
  • How satisfied are you with the overall cleanliness of the property?
  • How satisfied are you with the overall safety of the property?
  • How satisfied are you with the amenities offered by the property?
  • How likely are you to recommend this property to others?
  • What are your favorite things about living in this property?
  • What are your least favorite things about living in this property?
  • What are some suggestions you have for how we can improve your living experience?

Analyzing the results of your tenant satisfaction survey

Once you have collected the survey responses, it is important to take the time to analyze the results. This will help you to identify any areas where you can improve your property management services. You can also use the results of your survey to create a report that you can share with your tenants.

Here are some tips for analyzing the results of your tenant satisfaction survey:

  • Look for trends in the data. For example, if you see that a lot of tenants are dissatisfied with the timeliness of maintenance requests, this is an area that you need to address.
  • Compare your results to industry benchmarks. This will help you to see how your performance compares to other property management companies.
  • Identify any specific areas where you need to improve. Once you have identified these areas, you can develop a plan to address them.
  • Share the results of your survey with your tenants. This shows that you value their feedback and that you are committed to making improvements.


Tenant satisfaction surveys are a valuable tool for property managers. By conducting a tenant satisfaction survey, you can get feedback from your tenants on their living experience and identify areas where you can improve your property management services. This can help you to keep your tenants happy and retain them for longer.

This article is provided by Nextlivin, For more information on how Nextlivin can assist you in efficiently managing your property, visit our website.

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Property management or building management, or manajemen properti atau pengelolaan gedung in Indonesian, refers to the management of real estate assets such as apartments, office buildings, and other types of properties. Jasa manajemen properti is a service that is provided by companies specializing in property management. The objective of manajemen properti is to ensure that the property is well-maintained, profitable, and meets the needs of its tenants.
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