Thekiantra Morriston
May 26, 2023

Tenant Relation Experiences You May Experience in Property Management, You Must Listen Carefully!

In the property management industry, a good relationship between residents and property managers plays a crucial role in creating a harmonious and productive environment. One important position in maintaining this relationship is Tenant Relations. We have conducted an interview with Mr. Adeno, who has experience in tenant relations in the field of property management, to better understand the role and challenges faced in his work. The following is a summary of our interview.

"What Mr. Adeno's daily life is like as tenant relations?"

As a Tenant Relations, my daily life includes handing over units to customers and handling complaints regarding unit defects and warranty period claims that need to be followed up to the engineering team.

"What was Pak Adeno's motivation in pursuing this field?"

I really enjoy interacting with other people. For me, being a customer service in the property sector has different challenges compared to other places, such as banks or other service providers. Here, our focus is not just on the greeting, but rather on solving the problem that must be presented to the customer. A customer service in the property sector must have empathetic communication skills to convince customers that we are able to handle their problems. Most property tenants are people who have high standards. They always expect good treatment. If we are just a little wrong in communicating, then all matters can fall apart. Therefore, my motivation for pursuing this field is to develop my communication skills and increase my courage in facing emotional challenges.

"What are the obstacles or problems that are often encountered in tenant relations?"

I often encounter a lot of problems, especially when handing over units. Some customers delay or cancel the handover by reason of defects. In fact, a week before, I had asked the team to repair the damage to the unit. However, customers often focus on small details that really don't make a big difference, like a small stain on the wall. In fact, such problems can be fixed on the same day by asking the construction team to paint the stained area. However, the customer continues to insist that the unit is not yet fit for handover.

"According to Mr. Adeno, how important is the digital system in Customer Service/tenant relations work?"

Digital systems are very important in supporting property customer service work, especially in making work orders. With this system, communication between customer service and the engineering team does not need to be face-to-face, but can be carried out immediately after the customer service enters the work order into the system.

"If Mr. Adeno can create a digital system that helps apartment customer service, what tasks would Mr. Adeno want to help with?"

I hope there is a system that can limit customer complaints. Occasionally, I encounter customers who simply use the warranty policy as a way to annoy management, even if the complaint is not related to the warranty period. The guarantee in the handover of the unit is only valid for 90 days from the handover. However, it is not uncommon for customers to insist that their complaints have not been addressed. Therefore, it is very important to have a system that can automatically record and link customer complaints that have been handled so that customers do not repeat complaints that have been resolved previously.

By understanding the roles and challenges faced by tenant relations like Pak Adeno, we can see how important this role is in creating a harmonious relationship between tenants and property managers. Digital technology support is also a key factor for increasing efficiency and customer experience in the property management industry.

Source Person

Adeno

Agent Cordinator

Thank you for reading. Need a building management software? Look no further than Nextlivin: Property tenancy management applications! and don't forget to follow Nextlivin on InstagramFacebookTwitterLinkedin, TikTok for another content.

Read More

Digital Apartment Management

Apartment Management Tips and Tricks

Prime Space - Bellezza Shopping Arcade
Jl. Arteri Permata Hijau No.34, RT.4/RW.2
Grogol Utara, Kec. Kby. Lama, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12210
© 2023 Nextlivin.com. All rights reserved.
Read More
Property management, or pengelolaan gedung in Indonesian, refers to the management of real estate assets such as apartments, office buildings, and other types of properties. Jasa pengelolaan gedung is a service that is provided by companies specializing in property management. The objective of manajemen pengelolaan gedung is to ensure that the property is well-maintained, profitable, and meets the needs of its occupants.
A perusahaan pengelola gedung is a company that provides property management services. They are responsible for managing day-to-day activities such as collecting rent, maintaining the property, and ensuring the safety of the occupants. Pengelolaan apartemen is a common service offered by property management companies, as they specialize in managing residential properties such as apartments.
Technology has also played a significant role in the property management industry. Aplikasi apartemen, or apartment applications, have been developed to help manage properties more efficiently. These apps provide features such as rent collection, maintenance requests, and communication tools to help improve the overall experience for property owners and tenants.
The main goal of tujuan manajemen properti adalah to maximize the value of the property while minimizing costs. Manajemen properti adalah a complex process that involves various tasks such as property maintenance, marketing, financial management, and tenant relations. Perusahaan manajemen properti are experts in these areas and provide a wide range of services to help property owners achieve their goals.
Kegiatan manajemen properti includes market research, financial analysis, lease negotiations, tenant screening, and property inspections. Manajemen properti pdf resources are available for those who want to learn more about the industry. Properti manajemen can involve managing various types of properties such as commercial, residential, and industrial. Manajemen properti perumahan, or housing property management, is a specialized area that focuses on managing residential properties such as houses, apartments, and condominiums.
Pengertian manajemen properti refers to the understanding of property management as a business. Manajemen bisnis properti involves developing and implementing strategies to maximize the profitability of the property. These strategies include marketing, financial planning, and risk management. Property management is an important aspect of real estate investing, and working with a professional company can help property owners achieve their financial goals.
Pengelolaan properti, seperti apartemen, kost, perumahan, dan rumah susun, membutuhkan manajemen yang baik agar properti tersebut dapat berjalan dengan efektif dan efisien. Pengelolaan gedung, seperti jasa pengelolaan gedung, manajemen pengelolaan gedung, dan perusahaan pengelola gedung, merupakan bagian dari manajemen properti yang sangat penting.
Pengelolaan apartemen juga menjadi aspek penting dalam manajemen properti. Aplikasi apartemen dapat membantu memudahkan pengelolaan properti seperti memudahkan penyewa untuk membayar sewa, mengajukan permintaan perbaikan, dan berkomunikasi dengan pengelola properti.
Tujuan manajemen properti adalah untuk memaksimalkan nilai properti sambil meminimalkan biaya yang dikeluarkan. Kegiatan manajemen properti meliputi perawatan properti, pemasaran, manajemen keuangan, dan hubungan dengan penyewa.
Manajemen properti pdf juga tersedia sebagai sumber pembelajaran bagi mereka yang ingin mempelajari lebih lanjut tentang industri properti. Perusahaan manajemen properti adalah ahli di bidang ini dan memberikan berbagai layanan untuk membantu pemilik properti mencapai tujuan mereka.
Manajemen properti perumahan adalah bidang khusus yang berfokus pada pengelolaan properti perumahan seperti rumah, apartemen, dan kondominium. Properti manajemen menjadi penting bagi investasi properti, dan bekerja dengan perusahaan manajemen properti yang profesional dapat membantu pemilik properti mencapai tujuan keuangan mereka.
Dengan pengertian manajemen properti dan manajemen bisnis properti, pemilik properti dapat mengoptimalkan nilai properti mereka dengan strategi pemasaran, perencanaan keuangan, dan manajemen risiko yang baik. Oleh karena itu, pengelolaan properti yang baik sangatlah penting untuk mencapai kesuksesan dalam industri properti.
Property management in Jakarta, Surabaya, Malang, Bandung, Yogyakarta, Semarang, Denpasar, Makassar, Medan, Palembang, Batam, Balikpapan, Banjarmasin, Samarinda, Manado, Depok, Bekasi, Tangerang, Bogor, Solo, Maluku, Banda Aceh, Pekanbaru, Jambi, Bengkulu, Lampung, and Pontianak is an essential service for property owners and managers in their respective cities. These services typically include the management of unit and tenant data with custom fields controlled by property managers, automated IPL invoicing for fee charging, facility management to assist building managers in setting facility availability schedules and help tenants book facilities (similar to an automated digital logbook), among others.
Effective property management is crucial for maintaining the value of a property and ensuring tenant satisfaction. This is especially important in large cities like Jakarta, Surabaya, and Bandung, where demand for high-quality rental properties is high. A property manager can help ensure that a property is well-maintained, secure, and equipped with modern amenities, making it more attractive to prospective tenants.
In addition to managing individual properties, property managers in these cities may also offer community management services. This involves managing shared amenities and spaces such as swimming pools, gyms, and common areas, and ensuring that they are kept clean, functional, and available to all residents.
Overall, whether you are a property owner or tenant, it's important to choose an experienced, reliable property management company that provides high-quality services. With the right property management team in place, you can ensure that your property is well-maintained and that your tenants are happy and satisfied.


crossmenu