In the property management industry, a good relationship between residents and property managers plays a crucial role in creating a harmonious and productive environment. One important position in maintaining this relationship is Tenant Relations. We have conducted an interview with Mr. Adeno, who has experience in tenant relations in the field of property management, to better understand the role and challenges faced in his work. The following is a summary of our interview.
"What Mr. Adeno's daily life is like as tenant relations?"
As a Tenant Relations, my daily life includes handing over units to customers and handling complaints regarding unit defects and warranty period claims that need to be followed up to the engineering team.
"What was Pak Adeno's motivation in pursuing this field?"
I really enjoy interacting with other people. For me, being a customer service in the property sector has different challenges compared to other places, such as banks or other service providers. Here, our focus is not just on the greeting, but rather on solving the problem that must be presented to the customer. A customer service in the property sector must have empathetic communication skills to convince customers that we are able to handle their problems. Most property tenants are people who have high standards. They always expect good treatment. If we are just a little wrong in communicating, then all matters can fall apart. Therefore, my motivation for pursuing this field is to develop my communication skills and increase my courage in facing emotional challenges.
"What are the obstacles or problems that are often encountered in tenant relations?"
I often encounter a lot of problems, especially when handing over units. Some customers delay or cancel the handover by reason of defects. In fact, a week before, I had asked the team to repair the damage to the unit. However, customers often focus on small details that really don't make a big difference, like a small stain on the wall. In fact, such problems can be fixed on the same day by asking the construction team to paint the stained area. However, the customer continues to insist that the unit is not yet fit for handover.
"According to Mr. Adeno, how important is the digital system in Customer Service/tenant relations work?"
Digital systems are very important in supporting property customer service work, especially in making work orders. With this system, communication between customer service and the engineering team does not need to be face-to-face, but can be carried out immediately after the customer service enters the work order into the system.
"If Mr. Adeno can create a digital system that helps apartment customer service, what tasks would Mr. Adeno want to help with?"
I hope there is a system that can limit customer complaints. Occasionally, I encounter customers who simply use the warranty policy as a way to annoy management, even if the complaint is not related to the warranty period. The guarantee in the handover of the unit is only valid for 90 days from the handover. However, it is not uncommon for customers to insist that their complaints have not been addressed. Therefore, it is very important to have a system that can automatically record and link customer complaints that have been handled so that customers do not repeat complaints that have been resolved previously.
By understanding the roles and challenges faced by tenant relations like Pak Adeno, we can see how important this role is in creating a harmonious relationship between tenants and property managers. Digital technology support is also a key factor for increasing efficiency and customer experience in the property management industry.
Thank you for reading. Need a building management software? Look no further than Nextlivin: Property tenancy management applications! and don't forget to follow Nextlivin on Instagram, Facebook, Twitter, Linkedin, TikTok for another content.
Digital transformation is an aspect that all business organizations are betting on to enhance their growth and adapt to new market trends. Technology is a great ally for cutting unnecessary spending and keeping your budget under control. Digital transformation and its convergence with the overall digital strategy, covering operational, strategic and management areas. Let's discuss how Nextlivin can reduce building managers' operating expenses.
Technology and business productivity
Companies are constantly looking to improve the efficiency of their processes, and technology enables its application in countless situations in the business world. Productivity gains result in three ways:
Achieving disruption requires increasing cost savings above 40%, because lower rates will not be effective against changes introduced by new digital companies, which with new products and supply chain levers 4.0 achieve very high disruption and potential savings, improving services with investment less.
The traditional productivity increase range from 3 to 5% per annum, has been eclipsed by digitalization, with a demonstrated cost increase potential of well over 25%, combining remote monitoring and robotization approaches, and through process optimization placing labor cost increases in the percentage above 60%.
In this way, initiatives such as document automation or digitization and cloud storage can provide such benefits
A key aspect of reducing costs with technology
Reducing costs, for all companies, is one of the main goals. It's safe to say that the adage in the business world is to achieve maximum profit at the lowest possible cost, and the use of sustainable technology also helps save money.
Below we list some of the main aspects in which companies can reduce costs:
That's how Nextlivin can reduce expenses
See you on next blog.
When you have bought or rented an unfurnished apartment, the next right step is to choose the right design to your liking. The interior design of your apartment can exude your character, leave an impression on guests, and also increase your happiness when you are at home. Therefore, let's choose the interior design of the contemporary apartment that is right for you.
Modern Interior Design Style
From the outset, it's important to note that "modern" and "contemporary" are two different interior styles. Modern interior design style is defined by clean and simple color schemes, a welcoming feel, clean individual elements, and the heavy use of glass and steel and the much needed replacement of siding since historical times. Black and white dominate the color palette, with some faded blues, reds, among other prime colors.
Contemporary Interior Design Style
Contemporary interior design is a type of interior design style that refers to current trends. Interior design styles that were “contemporary” in the 2010s may not be contemporary today, but designs that were “modern” then are still “modern” – always have been, always will be! In other words, modern designs don't change over time, whereas contemporary is more fluid.
Art Moderne Interior Design Style
Art Moderne originated in the United States in the early 1930s and was in trend until the late 1940s. Back then, this style of interior design was bigger, bolder, and bolder. Furniture is designed with swell curves and other decor items are peeled back or stripped down. Designers also call this style of interior design as American Modern or Modernist.
Minimalist Interior Design Style
This minimalist interior design style originates from Australia and is still very popular there. This style emphasizes minimalism in all aspects of interior design, from simple furnishings to a neutral color palette, to accessories that are functional but not flamboyant. Everything is lean, simple, and necessary. No excesses.
Scandinavian Interior Design Style
Scandinavian interior design style is a combination of various design styles that developed in the 20th century in five Nordic countries, namely Norway, Sweden, Denmark, Finland and Iceland. Scandinavian style is all about minimalist interiors, utility and simplicity.
It also embodies a simple yet highly functional space. It's also warm and leaves room for personal invitations. What makes it different from a minimalist design is that the style emphasizes affordability and not just necessity.
Most of the decor items are blank ornaments, rounded furniture, organic and clean details and a predominantly black and white color palette. It is also characterized by a bare layout and arrangement. You can call it a mix of minimalist and mid-century style.
Industrial Interior Design Style
Industrial Design is a union of style and utility. As the name suggests, industrial-style homes reveal hidden building materials such as brick walls, pipes and recycled materials.
The designer tried to create a stylish space with a clear focus on function and utility while trying to combine modern elements with an organic feel and old charm.
In an industrial-style house, you can find elements taken from factories, industries and warehouses.
These homes usually have an open floor plan and furniture is arranged to break up the space. This is one of the easiest interior design styles to implement as it relies on a neutral color palette and materials along with some industrial elements. Designers don't have to rely on any cosmetic tricks to make a home look good because raw industrial elements make a powerful statement.
The core idea of industrial interior design is to use elements from factories and industries with other design styles to create decorations that are tailored to the home owner.
Art deco Interior Design Style
The iconic style originates from France. The pieces have refocused jagged edges and corners. It is pronounced with a large cabinet. The style veered towards the ornate and jeweled period. It also evokes substance and subtlety.
Bohemian Interior Design Style
The Boho interior design style is a sign of a free-spirited aesthetic that combines cultures and cultural expressions to form diverse styles. The relaxed ambiance of the stern is based on nature with some bold pattern markings and bright colors for the cabinets and accentuations.
The style is less strict on order and a mix of patterns and colors is encouraged. It is simplified by animal skins, rich metal and wood accents. It favors lush fabrics like hand-woven Moroccan hairpieces accented with Japanese block prints and Malian mud cloth gambling cushions.
Other outstanding features are natural accoutrements, shade and lush green agronomists. Some homes may be decorated with brass and bobby essence with vibes. Most of the equipment is collectibles from flea requests in a place as far from the aisle as possible.
Japandi Interior Design Style
Japandi interior design is a blend of Scandinavian and Japanese designs. The design is minimalist and understated. Scandinavian sections are pinned from Sweden, Denmark and Norway. The design is Nordic and stretched with a subdued color palette. It is fully functional and minimal. The design highlights organic shapes with subtle interest, play of tonal textures, and relaxed prayer. In white space and slate tones. A pop of color maybe from the cultural pieces and cushions. The interior's sense of comfort and Zen-like Japanese style is fulfilled through the use of natural fittings and restrained colors.
These natural basics include an inner water cradle and using a tatami mat as a bottom cover. Tatami are pliable straw mats edged with a cloth that measures 3 by 6 mats and helps define the size of a room. Bamboo, flagstone and other natural accoutrements provide the base for a palette of soothing browns, argentines and greens. Soft floral patterns and colors are combined with decorative glassware and stretched fabrics.
Furniture and accessories tend to be clean and geared towards living near the bottom of the room. It is well balanced with light colored woods and lots of whites, creams, and browns. It's pronounced with clean lines, bentwood, and other natural undertones. The design downplays the flashy look even more.
See you on next blog.
PIK or Pantai Indah Kapuk is a Gated Community or residential area equipped with places for entertainment and food. PIK is in great demand by housing seekers because the area is unique, new, neat, and can also meet the daily needs of its residents. In this blog, we will discuss several new apartments in PIK which can be a reference for your new residence.
Tokyo Riverside Apartment
The Tokyo Riverside Apartment is an affordable residence in the independent city area of Pantai Indah Kapuk 2 (PIK 2). With prices starting at 300 million, this PIK 2 apartment offers housing with a Japanese Modern Living Smart City design. A high-quality and high-tech residence complete with sports and recreational facilities for all residents.
Not limited to internal facilities, you can enjoy all the advantages of PIK 2 with easy access via Interchange facilities and various impressive facilities such as a 4 km long white sand beach, 60 ha green belt, 100 ha CBD, and many more.
Gold Coast Apartment
Has a very strategic location and is supported by the Pantai Indah Kapuk Interchange, making this project very easy to reach from all over Jakarta and its surroundings. This very exclusive project is owned by Agung Sedayu Group. Equipped with several super premium facilities, Gold Coast is the best Apartment and Office Tower residence in North Jakarta.
Osaka Riverview Apartment
Located in an area that is integrated with housing, shopping centers, transportation facilities and public facilities, Osaka Riverview Apartment PIK is a solution for workers around the Pantai Indah Kapuk area, North Jakarta. With 5-star facilities offered, PIK Osaka Riverview which is located in the PIK 2 area provides fully furnished units, so you only need to bring your suitcase after you are officially declared as having it.
See you on next blog.
Enter contact details to access and download our report
Enter your contact details to access and download our report